Get the help you need with ourdedicated support plans
Let one of our expert team members help you with your concerns and almost instant response times.
Simple pricing, no commitment.
Everything you need, nothing you don't. Pick a plan that best suits your business.
Plans
Standard
Free
yearly
Billed never(Free)
Features
- 24x7 email, phone and chat
- Access to knowledgebase
- cPanel support
Enterprise
AED 499
yearly
Billed annually(AED 5,989)
Features
- 24x7 email, phone and chat
- Access to knowledgebase
- cPanel support
- 3-6 hour avg. response time
- Senior support team
- Support for WordPress & Laravel
- Dedicated account manager
- Server, email setup and configuration
- Website optimization & troubleshooting
- Proactive monitoring
- Backup configuration and restoration
Premium
AED 146
yearly
Billed annually(AED 1,754)
Features
- 24x7 email, phone and chat
- Access to knowledgebase
- cPanel support
- 12-24 hour avg. response time
- Senior support team
- Support for WordPress & Laravel
Feature comparison
Standard
Included free-of-charge with all of our services.
Catered for business
- Email, phone and chat
- Yes
- Technical support
- Basic
- Response times
- 12-48 hours
- Dedicated phone number
- No
- Dedicated account manager
- No
- Assistance via TeamViewer, AnyDesk
- No
Other perks
- 24/7 customer support
- Yes
- WordPress support
- No
- Laravel support
- No
- Linux & Windows Server support
- No
- Proactive monitoring
- No
- Backup restoration
- No
- Emergency support
- No
Enterprise
The best and quickest support that you can get for your business.
Catered for business
- Email, phone and chat
- Yes
- Technical support
- Expert
- Response times
- 3-6 hours
- Dedicated phone number
- Yes
- Dedicated account manager
- Yes
- Assistance via TeamViewer, AnyDesk
- Yes
Other perks
- 24/7 customer support
- Yes
- WordPress support
- Yes
- Laravel support
- Yes
- Linux & Windows Server support
- Yes
- Proactive monitoring
- Yes
- Backup restoration
- Yes
- Emergency support
- Yes
Premium
For startups and fast-growing businesses.
Catered for business
- Email, phone and chat
- Yes
- Technical support
- Expert
- Response times
- 12-24 hours
- Dedicated phone number
- Yes
- Dedicated account manager
- No
- Assistance via TeamViewer, AnyDesk
- Urgent issues only
Other perks
- 24/7 customer support
- Yes
- WordPress support
- Yes
- Laravel support
- Yes
- Linux & Windows Server support
- No
- Proactive monitoring
- No
- Backup restoration
- No
- Emergency support
- No
Feature comparison
Catered for business
| Feature | Standard plan | Enterprise plan | Premium plan |
|---|---|---|---|
| Email, phone and chat | Yes | Yes | Yes |
| Technical support | Basic | Expert | Expert |
| Response times | 12-48 hours | 3-6 hours | 12-24 hours |
| Dedicated phone number | No | Yes | Yes |
| Dedicated account manager | No | Yes | No |
| Assistance via TeamViewer, AnyDesk | No | Yes | Urgent issues only |
Other perks
| Perk | Standard plan | Enterprise plan | Premium plan |
|---|---|---|---|
| 24/7 customer support | Yes | Yes | Yes |
| WordPress support | No | Yes | Yes |
| Laravel support | No | Yes | Yes |
| Linux & Windows Server support | No | Yes | No |
| Proactive monitoring | No | Yes | No |
| Backup restoration | No | Yes | No |
| Emergency support | No | Yes | No |
Frequently asked questions
- Which support level should I get?
- We have different levels of support depending on what you need displayed above. If you are unsure about your needs, don't hesitate to contact us.
- How fast would my concerns be resolved?
- Depending on the complexity of the problem, the duration could range from a few minutes to a couple of days. However, our team will keep you updated along the way. Rest assured that a well-trained team of support personnel are working on your tickets.
- Can I ask for assistance via remote control apps like Teamviewer and AnyDesk?
- Yes, both our premium and enterprise plans include support via remote control applications.
- What if I am not satisfied with my dedicated account manager?
- You can always request to change your dedicated account manager. We will assign a new account manager to you almost instantly upon receiving your request.
- How do I get in touch with my dedicated account manager?
- Once you have signed up for our Enterprise plan, your dedicated account manager will get in touch with you and provide you a phone number and email through which you can reach out to your account manager.
- Is it possible to upgrade/downgrade from a support plan?
- Yes, at any time you may choose to upgrade or downgrade your support plan. At the end of the billing period, your account will be automatically switched to your newly requested plan.
BlessHost's team is always there to support us on any technical issues related to our website. They are organized and creative. They insure that the work is done the soonest and this is something that we seek for when running a business.
I'd like to thank you for a long partnership with outstanding customer service every time I deal with you - this is why I continue to recommend you guys and don't use anyone else for any of my websites or domain names! Keep up the excellent work!
